TrialCard Patient Experience Center

  • DevOps Admin

    Job Locations US-NC-Morrisville
    Posted Date 1 month ago(12/18/2018 2:22 PM)
    # of Openings
    Information Technology
  • Overview

    At TrialCard, our passion is success - success for clients, success for us. You’ll notice who comes first. We’re committed to providing solutions, through innovation and unparalleled customer support, to the pharmaceutical industry to improve access and affordability of their medicines to patients.  We work tirelessly on the behalf of our clients, because when they succeed, so do we.


    As a DevOps admin, you’ll be supporting fill some areas that are between our development and infrastructure teams. This includes things like performance monitoring as well as development and hosting platform administration and patching. A willingness to keep things running day to day and suggest cross-team iterative improvements are core to this role.


    That’s not to say we are all work and no play. TrialCard is an open workplace with fun, energetic people united for a common purpose. In fact, we don’t even refer to each other as employees. We’re team members. We foster a culture that encourages individual personality.


    • Communicates and collaborates on day to day needs with engineers and other admins
    • Monitors and reports on application up-time, performance and other metrics on daily basis
    • Responds to alerts or issues identified via monitoring and notifies or coordinates a resolution
    • Patching, configuration, and access of DevOps owned systems including:
      • Team Foundation Server (TFS) platform
      • IIS Web Servers
      • AppDynamics / Azure AppInsights
      • Grafana
    • Active directory administration as it pertains to other supported systems
    • Support custom application deployments
    • Manages NuGet and NPM repository 
    • Perform network monitoring to assist in SSL and other network issues when needed
    • Ability to write scripts to resolve issues at scale
    • Ensure systems and people are adhering to process and identify where this is not happening
    • Provide feedback for changes to systems and processes

    Any other tasks or projects, as assigned by immediate supervisor


    • Willingness to jump in and take on new tasks to support the team
    • Passion for having technology effectively meet business needs
    • Strong communication skills and ability to work with many personality types across many teams
    • Proficiency with Windows OS, IIS, and active directory
    • Familiar with industry standard DevOps tools
    • ServiceNow experience a plus
    • Familiarity with Azure or other cloud providers a plus


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