Client Solutions & Design Manager

Job Locations US-NC-Morrisville
Posted Date 1 week ago(6/9/2021 3:56 PM)
# of Openings


Through innovation, technology, and unparalleled customer service, TrialCard’s passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on the behalf of our clients, because when they succeed, so do we.


That’s not to say we are all work and no play. TrialCard is an open workplace with fun, energetic people united for a common purpose. In fact, we don’t even refer to each other as employees. We’re team members. We foster a culture that encourages individual personality.


As a Client Solutions and Design Manager you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.


The Client Solutions and Design Manager facilitates the detailed design session(s) to collaborate with the client, internal stakeholders and external partners, to successfully design and implement programs.


  • Supports new and existing program design and implementation processes across all TrialCard services
  • Facilitate TrialCard resources for the detailed design process by performing as a primary point of contact to navigate the client and internal stakeholders throughout the program design phase for all TrialCard services
  • Gather detailed requirements to support program scoping, pricing, and implementation process 
  • Develop and provide requirements information to clients needed for program design
  • Build design documentation in collaboration with client, internal stakeholders, and other vendors
  • Develop and review recommended processes, systems, technology, and roles with the client for each of the TrialCard proposed solutions
  • Submit work requests via designated ticketing system to appropriate service owner(s)
  • Partner with service owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design
  • Serve as a resource for program stakeholders who are responsible for implementation deliverables
  • Facilitate and lead the distribution of requirements to internal and external stakeholders who will be responsible for completing implementation deliverables
  • Coordinate evaluation of custom requirements with internal stakeholders
  • Partner with project managers to ensure adherence to deliverables and timelines
  • Obtain final approval and sign off for all program elements with internal and external stakeholders
  • Conduct lessons learned and create a recommendations report in order to identify successful and unsuccessful program designs
  • Integrate appropriate recommendations into the best practices for future design management


  • Bachelor’s degree and/or 5+ years of demonstrated strong program design performance or related responsibilities
  • Strong knowledge of TrialCard Service offerings, processes and procedures
  • Proven ability to manage multiple tasks simultaneously often times with competing priorities
  • Ability and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority; ability to interact collaboratively with internal stakeholders
  • Highly organized and detail-oriented with strong time management skills for self and project team
  • Strong verbal and written communication skills is a must have for success
  • Must have the business acumen to understand the value to TrialCard and the customer of good scope control as a key part of the project execution
  • Demonstrated ability to manage and oversee creation of and adherence to project plans
  • Must be skilled at conflict resolution in building collaborative solutions
  • Knowledge of TrialCard’s solutions, internal processes, operating tempo, and marketplace is required
  • Ability to travel up to 20% of the time.


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