Field Reimbursement Manager

Job Locations US-NC-Morrisville
Posted Date 1 month ago(8/17/2021 9:20 AM)
# of Openings


Through innovation, technology, and unparalleled customer service, TrialCard’s passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on behalf of our clients, because when they succeed, so do we.


That is not to say we are all work and no play. TrialCard is an open workplace with fun, energetic people united for a common purpose. In fact, we do not refer to each other as employees—we are team members. We foster a culture that encourages individual personality and prioritizes diversity, equity, and inclusiveness.


As a Field Reimbursement Manager (FRM), you will join our team on a journey to help eliminate barriers for patients to help increase their access to medications while working in an environment of collaboration.  You will help resolve patient access issues, educate healthcare provider offices on appropriate billing and coding for client’s products, and provide educational services within relevant sites of care. Additionally, the FRM role will work directly with office support staff, billing and coding staff, third party vendors (HUB, Copay Card, Patient Assistance Program (PAP)), and other important stakeholders involved with supporting patient access to our client’s therapies. 


  • Solve complex patient access issues by working across the Hub, provider offices, and communicating with client field team.
  • Partner with Sales Team, Marketing, HCP, Specialty Pharmacies to create and drive strategic reimbursement support approaches, resulting in increased access to therapy for individual patients.
  • Educate HCP and Office Staff on Patient Support Programs, per program specific operating policies and patient journey.
  • On occasion, lead HCP offices in onsite education of program business rules, payer coverage, and other reimbursement related activities.
  • The FRM will manage daily activities that support appropriate patient access to client’s products across relevant sites of care to work as an extension of the HUB reimbursement support services offered to providers.
  • Review patient benefit options, prior authorization requirements, and alternate funding/financial assistance programs.
  • Review appropriate billing and coding for products, assist with resolving reimbursement issues, and help ensure appropriate education to avoid future reimbursement hurdles.
  • Coordinate with client’s patient support services programs representatives on patient cases and claim issues.
  • Educate office staff on the use of client’s patient assistance and reimbursement support services, including but not limited to web-based provider programs and tools, and provide information on relevant reimbursement topics related to client’s products.
  • Conduct policy surveillance across regional payers to ensure appropriate coding, coverage, and payment of client’s products.
  • Assist providers with understanding local payer coverage and reimbursement trends through educational breakfast, lunch, and dinner programs.
  • Lead sales training related to product reimbursement, as appropriate.
  • Communicate reimbursement concerns and issues with appropriate internal stakeholders, including Sales and Managed Markets.
  • Understand and monitor national and regional payer trends and changes.
  • Work collaboratively with Managed Markets team to escalate potential payer issues.
  • Operate in Compliance with HIPAA within program guidelines.


  • Associate degree or higher in a related field or equivalent market experience
  • 3+ years in Case Management Reimbursement Experience
  • 3+ in the Pharma/Healthcare industry; working with Hubs, Payers, HCP or related area
  • Must have specific practice management, billing and/or coding experience for drugs, biologicals, or devices.
  • Must have general payer policy knowledge including public and private payers, foundational knowledge of benefit verifications and prior authorization/pre-determination requirements and knowledge of reimbursement processes within various sites of care.
  • Demonstrated ability to conduct field-based reimbursement support and education
  • Experience with new product launches, reimbursement billing, coding, and appeals process.
  • Knowledge of private payer, Medicare and Medicaid structure, systems, and reimbursement process.
  • Strong presentation skills
  • Job may require up to 30% travel on a weekly basis at some point
  • Valid Driver’s License for those where travel required


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