Hub Program Manager

Job Locations US-NC-Morrisville
Posted Date 4 days ago(9/14/2021 2:59 PM)
# of Openings


Through innovation, technology, and unparalleled customer service, TrialCard’s passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on the behalf of our clients, because when they succeed, so do we.


That’s not to say we are all work and no play. TrialCard is an open workplace with fun, energetic people united for a common purpose. In fact, we don’t even refer to each other as employees. We’re team members. We foster a culture that encourages individual personality.


As a Program Manager, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.


The Market Access Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within TrialCard’s HUB Services organization.


  • Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes.
  • Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
  • Manage the client relationship, gaining trust and building rapport
  • Manage day-to-day activity of program operations, including supervision of staff
  • Strong ability to prioritize and manage personal schedule as well as the schedules of others
  • Work cross-functionally with internal stakeholders for program operational responsibilities
  • Directly or through supervisors, drive assigned performance responsibilities of team and team members
  • Contribute to the analysis and writing of client reports and other deliverables
  • Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
  • Presentation of program data, information and insight to internal and external customers on a regular basis
  • Presentation of quarterly business reviews providing an in-depth analysis of program metrics to clients
  • Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
  • Participate with Hub Services leadership and client team on initiatives to improve process and performance
  • Travel on a limited basis to and attend related meetings/conferences as required
  • Participate in interviewing prospective employees, evaluating current employees, and training employees
  • Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
  • May assist with requirements identification, specifications development and User Acceptance Testing to support program
  • Other responsibilities as assigned


  • Bachelor’s degree in relevant discipline or equivalent work experience
  • 5 - 8 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services 
  • Experience managing a team of Case Managers, Patient Service Representatives, or similar role
  • Experience reporting on HUB metrics and communicating trends to clients
  • Demonstrated successful leadership experience
  • Excellent PC skills including Microsoft Office and Internet experience
  • Excellent verbal and written communication and presentation skills
  • Strong analytical and problem solving skills
  • Strong technical aptitude and experience working in various CRM software platforms


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